Refunds & Cancellation

Memberships (monthly)

You may cancel anytime from the member portal (Account → cancel at period end) or via the Stripe billing portal. When you cancel:

• You keep access through the end of the billing period you already paid for
• You will not be charged again after that period ends
• We generally do not prorate or refund partial months already started, except where required by law or in cases of clear billing error

Upgrades & downgrades

You can change plans from the member area or Stripe customer portal. Plan changes take effect according to Stripe’s proration and billing settings for your subscription. Your course access updates to match the new tier after the change is processed.

One-time course purchases

Digital courses unlock immediately after successful payment.

7-day start guarantee

If within 7 days of purchase you have not progressed past the first week of materials and the course is not the right fit, email us for a full refund. After that window: or if you have substantially used later weeks: purchases are generally non-refundable, except if:

• You were charged in error or double-charged
• Technical failure prevented access and we could not restore it within a reasonable time
• A refund is required by applicable law

Request a refund at hello@ayawellnesspllc.com with your receipt email and a short description. Abuse of the guarantee (e.g. completing most of the course then requesting a refund) may be declined.

2-pay (installment) plans

When you choose 2-pay at Stripe checkout, you authorize two automatic charges (today and about 30 days later). Course access is granted after the first successful payment. If a later installment fails, Stripe will retry; continued non-payment may result in collection steps and, where appropriate, restriction of account benefits. The 7-day start guarantee is measured from the first payment date and still requires that you have not progressed past week 1 materials.

Therapy services

Clinical session fees, cancellation windows, and no-show policies are provided in your therapy informed consent / office policies and may differ from membership rules. Contact us for clinical billing questions.

How to cancel

1. Sign in at members.ayawellnesspllc.com
2. Open Account
3. Choose cancel at period end, or “Manage billing in Stripe”

Need help? Email hello@ayawellnesspllc.com with the subject “Membership cancel.”